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Untravel · Legal

Terms of Service

LAST UPDATED: 28 JUNE 2026

1. About these Terms

These Terms of Service (“Terms”) are an agreement between you and Jadyn Sabljak, trading as Untravel (sole trader, ABN 24 773 317 355) (“Untravel”, “we”, “us”), the operator of the Untravel mobile application, website and related services (together, the “Service”). Our contact details are in Section 19.

By creating an account or by accessing or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

Our Privacy Policy explains how we handle your personal information and forms part of these Terms. If you are a consumer, nothing in these Terms or the Privacy Policy reduces or removes rights you have under the mandatory laws of the country or state where you live. Where these Terms conflict with those laws, the law prevails to the extent of the conflict.

2. Eligibility and age

You must be at least 16 years old to use the Service, or older if the law where you live sets a higher minimum age for entering agreements like these or for consenting to the processing of your personal information. The Service is not directed at children and we do not knowingly allow children to create accounts. By using the Service, you confirm you meet the applicable age requirement and have the legal capacity to agree to these Terms.

3. Your account

4. The Service

Untravel lets you save travel inspiration from other apps and websites into a personal collection (your “bucket”), organise those saves, plan trips from them, collaborate on shared trips with other users, use your plan while travelling (including optional location-based features), and import or publish curated trip collections (“starter packs”). Parts of the Service use artificial intelligence to generate suggestions, insights and summaries, and in future may generate draft itineraries.

We are continually improving the Service and may add, change or remove features. If a change materially reduces core functionality, we will give you reasonable advance notice where we reasonably can and where required by law.

Features labelled beta, preview or experimental are provided for evaluation, may change or be withdrawn at any time, and may be less reliable than the rest of the Service. This does not limit your statutory rights or Section 13.

5. Travel information and AI features

General information only. The Service may surface travel-related information such as visa and entry requirements, permit needs (for example International Driving Permits), safety notes, transit times, opening hours and similar logistics. This information is general in nature, may be incomplete, inaccurate or out of date, and is not professional, legal, medical, financial, immigration or safety advice. Always verify critical information with official sources — such as government travel advisories, embassies, consulates and transport providers — before relying on it.

AI-generated content. Content generated by AI features (including chat responses, insights, suggestions and any generated itineraries) is produced by automated systems and may be wrong, incomplete or outdated, and may not suit your circumstances. You are responsible for the decisions you make and for verifying AI output before acting on it. You must not rely on the Service for decisions affecting your safety, health, legal status or finances.

Not for emergencies. The Service is not an emergency, navigation-critical or safety-of-life service. In an emergency, contact local emergency services.

6. Your content

“Your Content” means the material you create or upload in the Service — your trips, bucket items and notes, itineraries, ratings, photos, chat messages and profile information. You own Your Content.

Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (for example to format, resize or generate previews), display and transmit Your Content solely as needed to operate, provide, secure and improve the Service, and as described in our Privacy Policy. This licence ends when Your Content is deleted from the Service — which, when you delete your account, happens immediately and permanently (Section 11) — subject only to residual copies that persist briefly in our routine backups until they are overwritten, and to content you have shared with others as described below.

Shared trips. If you join or create a shared trip, other members of that trip can see and (depending on settings) edit its contents, and can see your profile name, photo and activity within the trip. Contributions you made to a shared trip may remain visible to its other members after you leave or delete your account, with attribution removed or anonymised where required by law.

Published starter packs. Publishing a trip as a starter pack makes it public. By publishing, you grant other Untravel users a non-exclusive licence to view, import and adapt the pack within the Service, and you grant us a worldwide, non-exclusive, royalty-free, sublicensable and transferable licence to use, reproduce, adapt, display, distribute and promote the published pack — including in Untravel’s marketing, social channels and editorial content — in each case with attribution to your profile name. We will remind you of this when you publish. You can unpublish a starter pack at any time: it will stop being available to new users and we will stop creating new marketing uses of it, but copies that other users have already imported may remain in their accounts, and marketing or editorial materials created while it was published may continue to be used. Content you keep private is never used in marketing.

Your responsibilities. You are responsible for Your Content. You promise that you have the necessary rights to it and that it does not break the law or infringe anyone’s rights, including intellectual property, privacy and publicity rights.

Moderation. We do not pre-screen content, but we may remove or restrict access to content that we reasonably believe breaches these Terms or the law, and will tell you when we do unless we are legally prevented from doing so. You may contest a moderation decision via the contact in Section 19.

Feedback. If you send us ideas or feedback, we can use them without restriction or payment, and you agree we owe you no obligation in respect of them.

7. Saving content from other platforms

When you save a link from another platform — such as TikTok, Google Maps, YouTube or a blog — we fetch publicly available information from that link (for example a title, image, description or place details) to create a card in your bucket. That third-party content remains owned by its owners and may be subject to the source platform’s terms.

Intellectual property complaints. If you believe content in the Service infringes your copyright or other rights, send a notice to untravelofficialapp@gmail.com including: identification of the work and the allegedly infringing material (with a link where possible); your contact details; a statement that you believe in good faith the use is not authorised; a statement that your notice is accurate and, under penalty of perjury where applicable, that you are the rights owner or authorised to act for them; and your physical or electronic signature. We will act on valid notices promptly (including under the US DMCA and the EU Digital Services Act notice-and-action rules), may pass your notice to the user concerned, accept counter-notices where applicable, and will terminate the accounts of repeat infringers in appropriate circumstances.

8. Acceptable use

You must not, and must not attempt to or help anyone else to:

9. Our intellectual property

The Service — including the Untravel name, brand, logos, app, website, software, design, editorial starter packs we author, and all related intellectual property — belongs to us or our licensors. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the app on your device and to use the Service in accordance with these Terms and any applicable app store terms. All rights not expressly granted are reserved. Nothing in these Terms transfers ownership of anything to anyone.

10. Third-party services and app stores

Maps. Map and place features are provided using Google Maps. By using them you also agree to the Google Maps/Google Earth Additional Terms of Service and acknowledge the Google Privacy Policy.

App stores. Your download and use of the app is also subject to the Apple App Store or Google Play terms.

Third-party links and services. The Service links to third-party sites, apps and providers. We do not control or endorse them and are not responsible for their content, terms, privacy practices, or the goods and services they supply.

Apple App Store — Licensed Application End User Licence. The following terms apply when you download or use the Untravel app from the Apple App Store, in addition to the rest of these Terms. If there is any conflict between these terms and the rest of these Terms in relation to your use of the app on an Apple device, these terms prevail to the extent of that conflict.

Acknowledgement. These Terms are concluded between you and Untravel only, and not with Apple Inc. (“Apple”). Untravel, not Apple, is solely responsible for the app and its content.

Scope of licence. The licence granted to you for the app is a limited, non-transferable licence to use the app on any Apple-branded products that you own or control, and only as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions — except that the app may also be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.

Maintenance and support. Untravel alone is responsible for providing any maintenance and support services, as required under these Terms or by applicable law. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the app.

Warranty. Untravel is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you; and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the app. Any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty will be Untravel’s responsibility.

Product claims. Untravel, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession and/or use of the app, including: (a) product liability claims; (b) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy or similar legislation. Nothing in this paragraph limits your statutory rights or Sections 12–13.

Intellectual property rights. In the event of any third-party claim that the app, or your possession and use of the app, infringes that third party’s intellectual property rights, Untravel, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such claim.

Legal compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

Developer contact. Any questions, complaints or claims about the app — including those described above — should be directed to Untravel using the contact details in Section 19.

Third-party terms. You must comply with any applicable third-party terms of agreement when using the app (for example, your wireless data services agreement).

Third-party beneficiary. You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms as they relate to your licence of the app, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of them.

11. Suspension, termination and account deletion

You can leave any time. You can stop using the Service whenever you like, and you can delete your account in the app (Profile → Data & Privacy → Delete account). Deleting your account is immediate and permanent: your trips, saved items, ratings, photos and profile are erased straight away — there is no grace period, no undo and no way to restore them, so export anything you want to keep before you delete. If you owned a trip shared with other people, ownership of that trip transfers to a remaining member so their plans are not destroyed; your personal account data is still deleted, and any contributions you made to that trip may remain visible to its other members with your attribution removed or anonymised. See the Privacy Policy for full details, including how to get a copy of your data before you delete.

Our rights. We may suspend or terminate your access, or remove content, if you materially or repeatedly breach these Terms, if we reasonably believe your use creates risk or legal exposure for us or others, or if we are required to by law. Except where it would be unlawful, unsafe or defeat the purpose of the action, we will give you notice, our reasons, and a chance to respond, and our response will be proportionate. Where lawful and practicable, we will give you an opportunity to retrieve Your Content.

If we discontinue the Service. If we decide to shut the Service down, we will give you reasonable advance notice and an opportunity to export Your Content.

Sections that by their nature should survive termination (including 5–9 and 12–18) survive.

12. Disclaimers

We will provide the Service with reasonable care and skill. Subject to that, to Section 13, and to any rights the law gives you that cannot be excluded, the Service is provided “as is” and “as available”: we do not promise that it will be uninterrupted, error-free or secure, that defects will be corrected, or that information in the Service — including third-party content and AI-generated content — is accurate, complete or current.

13. Liability

What we never limit. Nothing in these Terms excludes, restricts or modifies any liability that cannot lawfully be excluded, restricted or modified, including: liability for death or personal injury caused by negligence; liability for fraud or fraudulent misrepresentation; your statutory consumer guarantees under the Australian Consumer Law; and the mandatory statutory rights of consumers in the EU/EEA, the UK and elsewhere.

Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your contract with us and obtain a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion. To the extent permitted by law, where a guarantee applies and the failure is not a major failure and the service is not of a kind ordinarily acquired for personal, domestic or household use, our liability is limited to resupplying the service or paying the cost of resupply.

Our cap. Subject to the two paragraphs above, our total aggregate liability to you arising out of or in connection with the Service or these Terms is limited to AUD 100; and we are not liable for loss of profits, revenue, business, goodwill or data, or for indirect or consequential loss, where that loss was not a reasonably foreseeable result of our breach.

Your travel decisions. You remain responsible for your own travel decisions and arrangements.

14. Indemnity

If you use the Service for business purposes, you will indemnify us against third-party claims, and associated reasonable costs, arising from your breach of these Terms, Your Content, or your unlawful use of the Service, except to the extent we caused the loss. If you are a consumer, this Section applies only to the extent permitted by the law of the place where you live, and does not apply at all where that law prohibits requiring indemnities from consumers.

15. Changes to these Terms

We may update these Terms from time to time — for example, to reflect new features, legal requirements or changes to our business. For material changes we will give you at least 30 days’ notice in the app or by email before they take effect, except where a shorter period is required for legal or security reasons. If you do not agree with a change, you can stop using the Service and delete your account before the change takes effect. Continued use after the effective date constitutes acceptance. The current version will always be available in the app, with its effective date.

16. Governing law and disputes

These Terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of its courts — except that, if you are a consumer, you always keep the protection of the mandatory laws of the country (and, where relevant, state or province) where you usually live, and you may bring or defend proceedings in your local courts.

If you have a problem, please contact us first at untravelofficialapp@gmail.com — most issues can be resolved quickly and informally. Consumers in the EU/EEA and UK may also have access to local alternative dispute resolution bodies; details are available from your national consumer authority. These Terms do not require you to arbitrate, and do not waive your right to participate in collective proceedings where the law gives you that right.

17. Region-specific terms

Australia

Your rights under the Australian Consumer Law are set out in Section 13. For privacy complaints, you may also contact the Office of the Australian Information Commissioner (OAIC).

EU/EEA and United Kingdom

You have the statutory conformity remedies for digital content and digital services (repair, price reduction, or termination where the Service does not conform with the contract). Our single point of contact for users and authorities, including for notices under the EU Digital Services Act, is untravelofficialapp@gmail.com; you may report illegal content via that address or in-app, and we will handle reports as described in Section 7. We do not use “dark patterns,” and consumer-facing communications can be conducted in English.

United States

These Terms do not limit any non-waivable rights you have under the laws of your state. California users: under California Civil Code §1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Canada

Consumers in Canada keep all rights under applicable provincial consumer-protection legislation.

Brazil

Nothing in these Terms limits your rights under the Brazilian Consumer Protection Code (Código de Defesa do Consumidor) or the Brazilian Civil Rights Framework for the Internet (Marco Civil da Internet).

Other regions

If you live in a country whose mandatory law conflicts with any part of these Terms, that law prevails for you to the extent of the conflict, and the remainder of these Terms continues to apply.

18. General

Entire agreement. These Terms (with the Privacy Policy) are the whole agreement between us about the Service — but this does not limit liability for fraud or any statutory rights.

Severability. If any part of these Terms is found invalid or unenforceable, the rest remains in effect, and the invalid part is replaced with a valid provision that best reflects its intent.

No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.

Assignment. You may not assign these Terms. We may assign them to an affiliate or a successor in connection with a merger, acquisition or sale of assets, provided your rights are not reduced; we will notify you of any such assignment.

Force majeure. Neither of us is liable for delay or failure caused by events beyond reasonable control.

Third-party beneficiaries. Except as stated in Section 10 for Apple, these Terms create no third-party rights.

Language. Where we provide translations, they are for convenience; to the extent permitted by mandatory local law, the English version prevails.

19. Contact

Jadyn Sabljak, trading as Untravel (sole trader, ABN 24 773 317 355), Coogee NSW 2034, Australia.

Support: untravelofficialapp@gmail.com · Legal: untravelofficialapp@gmail.com · IP complaints: untravelofficialapp@gmail.com · EU DSA point of contact: untravelofficialapp@gmail.com